Shipping Policy

Orders placed with touchland receive complimentary standard shipping and tracking when delivered to a valid United States address.

Where We Ship

touchland does not currently ship outside the United States. Standard shipping is free for all eligible U.S. orders, with no minimum purchase requirement.

Following Your Delivery

Once the parcel leaves fulfillment, touchland provides tracking information through the checkout contact channel.

Review the shipping address before checkout and promptly report any error to support@touchlandcove.shop; once fulfillment is underway, touchland may be unable to redirect the shipment.

Fulfillment Schedule

The usual schedule is 1–2 business days for order handling and 4–6 business days for carrier transportation after shipment.

Processing and transit estimates may be affected by holidays, weather, carrier disruption, unusually busy periods, or incomplete address information.

Order Changes and Support

A cancellation may be requested before shipment. After dispatch, the Refund Policy applies. Taxes are charged only when required by applicable law.

Shipping support is available through support@touchlandcove.shop and 512-909-3761 during Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT)), including help with tracking, delays, damage, or missing goods.

Verified Merchant Details

Merchant name: touchland
Trading name: touchland
Support email: support@touchlandcove.shop
Support telephone: 512-909-3761
Business address: 13419 Ralph Culver Rd, Houston, Texas, 77086, United States
Service schedule: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))