Terms of Service

The following conditions apply to lawful use of the touchland website and to every order accepted for U.S. delivery.

Store Use and Customer Information

Customers must use touchland lawfully and provide accurate billing, delivery, order, and contact information.

Fulfillment and Tracking

Orders are limited to U.S. delivery with free tracked standard shipping. touchland generally needs 1–2 business days to process an order and carriers usually need 4–6 business days after dispatch, subject to delays.

Returns, Exchanges, and Refunds

The Refund Policy permits eligible 30-day returns and exchanges, with touchland covering approved no-reason and quality-problem return postage and issuing approved refunds to the original payment method in 5-10 business days.

touchland excludes personalized items, Final Sale or clearance merchandise, gift cards, and opened intimate or hygiene-sensitive goods from change-of-mind returns without restricting quality-problem or non-waivable rights.

Prices, Payments, and Taxes

All displayed transaction amounts are settled in USD, with legally required taxes assessed by touchland at checkout.

Fraud and Material Errors

touchland accepts cancellation requests only before shipment and handles later requests under the Refund Policy. Orders involving fraud, illegality, lack of authorization, or a material pricing error may be declined.

Verified Merchant Details

Merchant name: touchland
Trading name: touchland
Support email: support@touchlandcove.shop
Support telephone: 512-909-3761
Business address: 13419 Ralph Culver Rd, Houston, Texas, 77086, United States
Service schedule: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))